Return and Refund Policy
At Elektron.gr, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you received, you have the right to return them within 14 days of delivery for a replacement or a full refund, in accordance with EU consumer protection legislation.
1. Conditions for Returns
To be eligible for a return, the product must be in the same condition that you received it, unused, and in its original, undamaged packaging with all accessories included.
If the packaging has been opened, or if there are signs of use or damage caused by the customer, a partial refund may be issued based on the reassessed value of the product.
You must provide the original proof of purchase (invoice or receipt). Without this, the product is considered out of warranty and a return cannot be processed.
To be eligible for a return, the product must be in the same condition that you received it, unused, and in its original, undamaged packaging with all accessories included.
If the packaging has been opened, or if there are signs of use or damage caused by the customer, a partial refund may be issued based on the reassessed value of the product.
You must provide the original proof of purchase (invoice or receipt). Without this, the product is considered out of warranty and a return cannot be processed.
2. Return Process
Contact Us: Before returning any item, please contact us at info@elektron.gr to clarify the details of your request and receive specific instructions.
Packaging: Securely pack the products to protect them during transit.
Shipping: * Defective or Wrong Items: If you received a defective or incorrect product, the return shipping costs are covered by us. Please follow our instructions for the designated carrier.
Change of Mind: If you wish to return or exchange a correctly delivered product, the return shipping costs are the sole responsibility of the customer. You may use any courier service of your choice with a tracking number.
Contact Us: Before returning any item, please contact us at info@elektron.gr to clarify the details of your request and receive specific instructions.
Packaging: Securely pack the products to protect them during transit.
Shipping: * Defective or Wrong Items: If you received a defective or incorrect product, the return shipping costs are covered by us. Please follow our instructions for the designated carrier.
Change of Mind: If you wish to return or exchange a correctly delivered product, the return shipping costs are the sole responsibility of the customer. You may use any courier service of your choice with a tracking number.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed via bank transfer within 30 business days of receiving the returned goods.
For unused products in their original sealed wrapping, refunds are typically processed faster.
4. International Returns
For customers outside of Greece, please note that you are responsible for any shipping costs and customs duties associated with returning an item unless the product is defective. We strongly recommend using a tracked shipping service.